Junior Software Engineer
Location: Melbourne VIC
Job Type: Full time
Salary: $75,000 - $85,000 per annum
Specialism: Software Development
Ref: jse8f4
The Opportunity
Brightforge Talent is representing a forward-thinking fintech company based in Melbourne, recognised as a preferred partner for leading professionals in the finance sector. They provide innovative software solutions and are seeking a Junior Software Engineer to join their team.
This role offers the chance to work within a company known for its award-winning software platform, exceptional customer engagement, and ambitious growth plans. You'll be part of an organisation that fosters a strong, inclusive culture and values its employees.
Key Responsibilities:
Support the operation of the technical helpdesk team by efficiently handling, troubleshooting, and managing software product defect escalations.
Effectively triage incoming software bugs and defects, accurately documenting issues for resolution.
Collaborate closely with cross-functional development teams to ensure prompt investigation and resolution of identified bugs and defects.
Determine the root cause of issues and work alongside developers to assist in implementing fixes.
Assess and investigate technical support queries related to specific platform features (e.g., digital marketing tools).
Contribute to maintaining platform quality and reliability by supporting Business As Usual (BAU) development activities and service requests.
Assist with service delivery initiatives and process improvements.
Ensure escalated issues are reviewed promptly (target within 24 hours) and have clearly defined resolution criteria ('Definition of Done').
Create problem tickets for identified recurring incidents.
Process data requests as required (e.g., weekly data tasks).
Create and update internal knowledge base articles (e.g., wiki) where gaps are identified during issue assessment.
Requirements
Proficiency in Java, JavaScript, and SQL programming languages.
Strong ability to efficiently identify, reproduce, and prioritise reported software bugs or issues.
Skill in assessing the severity and impact of reported issues to determine appropriate escalation paths.
Excellent communication skills and a strong customer service orientation.
Strong analytical and problem-solving capabilities.
Capability to maintain clear and detailed documentation of reported issues, troubleshooting steps, and resolutions.
Ability to work effectively within a team environment, collaborating with cross-functional teams, as well as working autonomously when required.
Effective time management skills to prioritise tasks, manage workload efficiently, and meet service level expectations.
What's On Offer
Become a valued member of a collaborative and high-performing team culture.
Access comprehensive staff benefits supporting and rewarding your contributions.
Utilise a wide range of learning platforms to achieve your professional development goals.
Receive competitive remuneration, potentially including annual profit sharing.
Your Next Step
If you are a motivated Junior Software Engineer with the required technical skills and a passion for troubleshooting and supporting quality software products within the fintech space, we encourage you to apply. Submit your application through Brightforge Talent, and one of our specialist consultants will be in touch to discuss this exciting role further.